I Am Sorry
I was at HMV in Citylink browsing t-shirts on the shelf. The one t-shirt that caught my eye was “The Goonies”, one of my favourite movie at that time. But the t-shirt was wrapped in a plastic container. I had to take out the t-shirt to see if the size fits. Yup…”S” will be good and I am finally going to buy something today…I thought.
Just when I was about to put it back into the container…this bi-spectacled HMV staff came up to me and unpolitely told me that I should go to the counter to check with the staff before opening the container. He also pointed to the written board on the other side of the shelf saying that instructions were written there. I said I’m sorry and I will be buying this t-shirt. He took the container together with the t-shirt and went to his counter…fold the t-shirt and slot it back…walk towards me and pass the t-shirt to me…I said thank you…but he just walked away.
I am really sorry for this is the service we get here…right in your face. I am sorry for not noticing the written instructions on the other side of the shelf…I am sorry for taking out the t-shirt without first getting his "humble" approval…I am sorry for his action towards me…and I am sorry for he will further tarnish the already tainted service reputation here. And since I am so sorry…I am in no mood to buy anything today…I put the t-shirt back on the shelf and walked away.





